SHIPPING & DELIVERY

• The order is processed ONE day after the completion of payment.

• It takes around 10 days to complete to order once processed.

• It takes maximum of 7 days for the shipping company to deliver the order to your door.

  • Gold Craft uses SMSA services and provides customers with the Tracking Number to follow their order.

• Gold Craft Co. is Not responsible for any Custom Duties or Tax Charges applied to the order. This is only applicable to countries that inherit such charges.

MONEY BACK GUARANTEE

If a customer wishes to refund or exchange their purchase for any reason, s/he will receive full payments within just 14 Days.

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a)    How to Return an order:

Kindly follow the mentioned steps:
1-    Login at www.goldcraft.com.sa
2-    Select “Completed orders” from “My Account”.
3-    Select “Return Item”.
4-    Fill the form and please include the purpose of return.
5-    Gold Craft Co. will contact the customer shortly with the status of Return Request.

b)    How to Pack the item
1-    Safe-wrap the item securely to make it one unified package ready for delivery.
2-    Include the return form.
3-    Include packing slip and any other item/material that you received with the order.

Note: It is very important that customer DOES NOT mention anywhere on the package that it contains jewelry, diamonds, or any other luxurious items, as this increases the chances of Theft.

c)    Shipment and Insurance
-     Shipping charges of refunded orders are to be paid by the customer.
-     Gold Craft is Not responsible for any shipment charges of the refunded items.
-     We recommend customers to insure their shipment.

d)    Mailing Address
-     The items intended to be returned should be sent to the following email address:

  Gold Craft Co. Ltd.
  First Floor,
  Baghlaf Building no.5,
  Prince Mishal Street, Crossing ‘A’,
  Al-Khobar,
  Saudi Arabia.

  +966 13 8984733

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